If things go Wrong
Go back to the seller right away, explain the problem and say what you want done.
If you bought the vehicle from a dealer who is a member of one of the trade associations detailed here they may be able to help. There is a code of practice for dealing with complaints:
You can go to court or use a trade association conciliation/arbitration scheme. A consumer adviser/solicitor can explain the procedure.
If you are a member of the AA, they can provide legal advice if you have a problem with buying a used vehicle.
Useful Contact Details
The Motor Industries Federation represents all member businesses which operate in the “automotive aftermarket” of the retail motor industry. There are 12 separate associations which constitute the RMI Including: NADA – the franchised retail motor dealers selling new and used vehicles, as well as selected independent used vehicle operations and: SAFDA. – The Fuel Dealers Association which represents service stations and; M.I.W.A. – The Motor Industry Workshop Association which represents workshops countrywide.
For complaints about member businesses on the automotive aftermarket, contact:
RMI National Office
303 Surrey Avenue, Ferndale Box 2940, Randburg, 2125 Tel. (011) 886 6300
For complaints relating to insurance claims contact the
Insurance Ombudsman
Tel (011) 726-8900
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